Shipping Policy

Customers will be quoted a shipping fee upon completion of their order. This shipping fee is an estimation which is based on order amount. Customers may be charged an additional shipping fee at time of shipment depending on destination and parcel size. We try our absolute best to provide the lowest shipping prices possible and will prioritize combining orders and shipping items together to save on shipping costs. Shipping rates and policies for domestic and international shipping can be seen below.

Domestic Shipping

Orders are shipped through the U.S Postal Service or UPS Ground. For orders under $100.00, shipping starts at $12.95. Orders $100.00 and over will be charged a flat rate of $19.95. Expedited shipping options are available if so desired. Shipping prices are based on size, weight, and destination. All shipments over $500.00 will be insured.

*Exceptions to the cost of shipping include:

US Territories that do not qualify for shipping prices including, but not limited to, (Alaska, Hawaii, Puerto Rico and APO Boxes) will be charged the actual cost of shipping.

Oversized And/Or Heavy Packages

Oversized and/or heavy packages that have dimensional weight charges will incur additional shipping charges as imposed by all shipping carriers (FedEx, UPS, USPS). Customers will be charged the actual cost of shipping. Items may include, but not limited to: Starter Sets, Preformed Layouts, Sets, Expansion Packs, and more. Call for details. Please note these types of orders can incur additional freight charges and will be added by REI at the time of order processing and will not be reflected on the final order checkout page.

**We recommend a minimum order of $40.00 for shipments in the Continental United States as the minimum shipping starts at $12.95**

Shipping to P.O. Box / APO Box:

If you have chosen to ship your parcel to a P.O. or APO Box, the delivery service must be provided by the USPS. No exceptions. Shipping to a P.O. Box or APO Box can incur additional fees.

International Shipping

International orders will be shipped through the safest and most cost efficient means available. All orders will be shipped with either First Class Mail if the parcel is small enough or Priority mail. Expedited options are available at customer request. International shipments start at $69.95 and may increase due to the size and weight of the parcel. We have a minimum order requirement of $100.00 for all foreign orders except for Canada due to of all the paper worked involved. We apologize for any inconvenience this may cause you. Customers are responsible for all local taxes and customer's fees. All charges will be in US currency. International shipments must be shipped to the credit card billing address.

Countries With Shipping Exceptions

In an ever increasing effort to protect our customers, REI requires payment in US Funds via Money Order for customers who reside in the countries listed below. Please be advised that this policy is enforced for your first purchase with REI. If a good rapport is established, we may opt to accept credit card payments on future purchases. Belarus, Estonia, Ghana, Hungary, Indonesia, Latvia, Lithuania, Macedonia, Malaysia, Nigeria, Philippines, Romania, Russia, Singapore, Slovak Republic, Thailand, Uganda, Ukraine, Yugoslavia

Countries that are sanctioned by the U.S. Government are: Cuba, Iran, Iraq, Libya, North Korea, Sudan

REI reserves the right to ship a package using a courier of our choice for any reason, whatsoever.

Refused Parcels

Customers who refuse the delivery of a parcel for any reason, whatsoever, are responsible for the cost of shipping fees incurred to and from your destination, as well as a 15% restocking fee. Your credit card will be billed the appropriate amount for any refused delivery. A lot of time, effort, labor and materials go into every parcel we ship to you. Thank you for understanding.

Address Correction

In the event that a customer has entered the incorrect shipping address, and the delivery of a parcel requires an address correction, the customer is then responsible for any and all fees that are incurred thereafter. Your credit card will be billed the appropriate amount for any necessary address correction deemed by any courier.